Matt's Interview with his father Mr. Orange

For our project our team decided on interviewing our fathers who work different types of jobs, and ask them some questions about outsourcing and management. My father is a Retail Residential Mortgage Loan Officer at HSBC Mortgage Corporation. What he does there is provides financing for purchasing a home. His work is mainly concentrated in the Mortgage and Home Equity part of his bank. The first question our group chose to ask was whether or not our fathers fear they're jobs being outsourced in the near future. My Dads response was "partially", because there will always be a need for personal sales contact. Not everyone is comfortable with banking over the internet. They are afraid of identity theft and other Internet related crimes. Next we asked they're feelings on outsourcing, this question took much longer for him to answer. After thinking hard on this question he said "the more outsourcing completed the less control we have over our products and services; there are many problems with communication and lack of personal touch." Although this is a problem, this is the way the industry is going for cost saving and profitability. This move will create repeat business, "shopping around". After this great discussion on outsourcing my mom my dad and me had I asked the next question: whether or not his job outsourced already? He replied with a yes and said they (his corporation) is already doing telesales originating, and customer service in India. Also HSBC stands for Honk Kong Shanghai Banking Corporation, which shows all work in this company is not located in the United States. The next question was about the pay comparison to his manager. What my Dad said is what many others may also think, "Its acceptable, added responsibility warrants increased pay". Managers are expected to do more than the others do, so higher pay is expected. I believe that managers that actually do something deserve more pay, but the managers that do less than the normal worker does not. Lastly we asked if he believed labor, management and outsourcing are the major factors in the diminishing of the middle class. His answer was yes, because outsourcing is cutting into both middle management and labor positions. This will hurt our economy, and in particular for my Dad "this might cut into the number of people looking into purchasing a new home". Personally I believe that outsourcing will hurt our economy. It is taking away American jobs and putting them overseas. The diminishing of the middle class will create a large gap between the poor and wealthy with no one in-between.